Verbal De-Escalation

IMPACT: Program Overview

Our Revolutionary IMPACT Project – Verbal De-Escalation Skills: “Firearms Training for the Mouth” 


The only way to get a real feel for the complexity and usefulness of this program is by demonstration.

Please take a look at this demo, which explains and demonstrates the various uses of this body of work!     

 

 

The single most important skill for officer safety, effectiveness and career success is interpersonal communication. Concerns in this area are at the forefront of today’s policing challenges. Reducing complaints and other unwanted outcomes are largely matters of communication training and emotional intelligence. No matter a member’s function or rank, poor communication skills cause self-induced jeopardy on multiple fronts.

Our over 30 years of training and consulting with hundreds of agencies and over 700,000 officers taught us the field is a dangerous place to practice this most important skill. This sent us searching for a program worthy of our clients. We found nothing.  So, bypassing other well-known verbal-deconfliction programs with catchy titles, we designed a training and assessment system we could recommend to our clients. We brought together the best people in the country to build the most comprehensive communications program in the business.

Our training builds on the framework created by our team-member Dr. Brian Fitch, PhD (LASD Lt, ret.) in his book, Law Enforcement Interpersonal Communication and Conflict Management – The IMPACT Model, developed with Randy Means, who wrote the book’s introduction and helped guide its development. The IMPACT principles are these: Identify and Manage Emotions, Master the Story, Promote Positive Behavior, Achieve Rapport, Control Your Response, and Take perspective.  Of course, our project doesn’t just label these competencies, it teaches how to arrive at and deliver them, and uses the nation’s leading experts to do so.

If you would like more information, please download the program flyer:

 

 

 

 

There are three ways to take on IMPACT wisdom and build associated skills.  Read more about them below.

IMPACT Live Training

Category: Live Training: 1-2 day In-Person Training or Live Interactive Webinar 

Greg Seidel

Speaker

  Details

IMPACT Online Training: Self-Guided Tutorial

Category: E-Learning – 30 interactive scenarios-300 plus training junctures!

Greg Seidel

Speaker

IMPACT Assessment Instrument and Associated Training

Category: Professional Services – This product is for unlimited use within an agency, on a two-year subscription basis.

Greg Seidel

Speaker

IMPACT Total Package

Category: Professional Services – This product is for unlimited use within an agency, on a two-year subscription basis.

Greg Seidel

Speaker

IMPACT Live Training


Category: Live Training: 1-2 day In-Person Training or Live Interactive Webinar 

Cost:

  • One-Day, On-Site IMPACT Seminar:  $3,500 (including instructor travel expenses)
  • Same program, via LIVE interactive webinar: $2,500
  • Two consecutive days on-site IMPACT Seminar: $6,000 (including instructor travel and per diem)
  • Same program via LIVE interactive webinar: $5,000

Two days allows more depth and breadth of coverage, more use of video scenarios – or treatment of two groups, like line officers one day and supervisors at all levels the next day.

For more information about this training opportunity, please contact us at  info@randymeans.com or 703.944.5681.

 

 

 

IMPACT Online Training:
Self-Guided Tutorial


Category: E-Learning – Comprising 30 interactive scenarios-300 plus training junctures!

Cost: 2-Year Subscription:

  • $100 per officer for smaller agencies.
  • Agencies 50 to 500 sworn – flat rate of $5,000.
  • Agencies over 500 sworn, please contact us for custom pricing.

 

This tool allows individual training, assessment and remediation for police interpersonal communication. It can be used for individual self-study or as an aid to live training in-house using the IMPACT script book to ensure proper responses are identified! It involves thirty scenes, each 5 to 6 communicative junctures, officer responses at each juncture, and a tutorial after each officer response.

Please take a look at this demo, which explains and demonstrates the various uses of this body of work!   

 

 

For more information about this training opportunity, please contact us at  info@randymeans.com or 703.944.5681.

 

 

 

IMPACT Assessment Instrument 


Category: Professional Services – This product is for unlimited use within an agency, on a two-year subscription basis.

Cost: 2-Year Subscription:

  • $100 per person
  • Agencies 50 to 500 sworn – flat rate of $5,000.
  • Agencies over 500 sworn, please contact us for custom pricing.
  • Subscribers also pay our standard rates for live training (see above), which means some of you are already nearing the $10K mark, you may want to consider our Total Package plan.

The two-year subscription  allows use of 30 video-based, role-playing scenes, the IMPACT Assessment Instrument and an IMPACT Assessment instructional manual so you can delivery in-house assessment with confidence!

The IMPACT Project is more than a communication skills trainer, it has also developed a highly sophisticated assessment tool for simulated citizen contact competencies. Similar to video-based firearms training, it creates stress, requires several skill sets to succeed, and each of the 30-scenes necessitate different combinations of interpersonal communication skills. Trainee performance is captured for their critical review, reflection and skills coaching.  No special equipment is needed.

Please take a look at this demo, which explains and demonstrates the various uses of this body of work!     

 

 

For more information about this training opportunity, please contact us at  info@randymeans.com or 703.944.5681.

 

 

 

IMPACT Total Package


Category: Packaged Service Plan

Cost: 2-Year Subscription:

$10,000.00  (For agencies 500 and under.  Agencies over 500, please call for a custom package.)
(Includes two-days of live training [a $6,000. dollar value] of assessors/coaches/trainers/supervisors at all levels)
(All products and services are subscription-based for a two-year period – renewals will be less)

With this package you get it all!  It allows the highest and best uses of all facets of the IMPACT Project, including our customized consultative services on how best to make it all work for your agency.

 

  • First, the two-day live and on-site train-the-trainer and coaches clinic certifies participants to instruct, in-house, the IMPACT principles discussed in a one-day seminar. They are also certified to use the proprietary IMPACT Assessment Instrument to conduct assessments of law enforcement communication effectiveness.
  • Second, this package includes all of the IMPACT Project Self-Guided Tutorial Material including: The instructor outline for IMPACT Principles, one-day IMPACT training, the IMPACT Script and Response Booklet, and the complete Self-Guided Tutorial with all 30 officer/deputy-citizen scenes, 5-6 junctures per scene, all officer responses, and associated tutorials – plus a copy of our guiding text and a model policy.
  • Third you get all 30 Assessor Role-Play scenes to use in formal assessments or for one-on one coaching.

For additional information on all things IMPACT, please email info@randymeans.com or contact the IMPACT Project Director, Capt. Greg Seidel, (Ret.) at 804.400.5869 or Greg.Seidel@RandyMeans.com.